Minecraft server troubleshooting

Fix can't connect, not whitelisted, server full, lag and a server that won't start.

“Can't connect to server”

Is it online in Overview? Is the address spelled right, with no http://? Java players: is your game version the one in Settings? Bedrock: did you include the port? A sleeping free server takes about a minute to wake on the first join; join again then.

“You are not whitelisted”

The whitelist is on. Add the exact in-game name in Players, or turn it off in Settings.

“Server is full”

Ten players are on. That's the free limit; see upgrading.

Lag

Check tick rate in Overview. 20 TPS and it's your connection or the player's. Below that, look for a plugin or a huge redstone build; try lowering simulation-distance.

Server won't start

Read the last lines in Console. A bad plugin or a typo in server.properties is the usual cause. On a paid plan, restore yesterday's backup if in doubt.

Something's wrong on our side?

Check status. If it's green and you're still stuck, email support@jumphosting.cloud.

Still stuck? Ask Hopper, the frog in the panel: it can read the console and spot the problem. Or ask us and other server owners on our Discord, or email support@jumphosting.cloud.