Contact

We read everything that comes in

Email

support@jumphosting.cloud for anything: help with a server, billing and refunds, your account, privacy requests, or reporting abuse. Include your server's address (yourname.play.jumphosting.cloud) if it's about a server, so we can find it.

Discord

Our Discord server is the quickest way to get help from us and other server owners, and where we post news and updates.

Help with your server

• Hopper, the assistant in the panel, can look at your server's console and config files and is there any time.
• The guide and the FAQ cover setup, plugins and mods, Bedrock players, custom domains and common errors.
• If something seems down, the status page shows whether everything is running.